Privacy Policy

Type of Website: E-commerce
Effective Date: November 1st, 2025

Kookies Cookies (also known as Kookie's Cookies) Dog Treats (the “Site”) is owned and operated by Kookies Cookies.
Zoe Jin is the data controller and can be contacted at: info@kookiescookies.ca

Purpose

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from our Site.
It applies alongside our Terms and Conditions and Refund & Delivery Policies.

Applicable Privacy Laws

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the privacy laws of Alberta.
For users in the European Union (EU) and United Kingdom (UK), we adhere to the General Data Protection Regulation (GDPR).

Consent

By using our Site, you consent to the collection and use of information in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us at info@kookiescookies.ca.

Personal Data We Collect

We only collect the minimum information necessary to operate our business and fulfill customer orders.

Data Collected Automatically

When you visit our Site, certain technical data may be automatically collected, such as:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the Site

Data Collected Directly from You

We collect personal information when you perform specific actions on our Site, such as:

Placing an order
Subscribing to our newsletter
Completing a contact or feedback form

This may include:

Name
Email address
Phone number
Delivery address
Dog’s name (for custom orders)
Payment details (processed securely via third-party payment gateways such as PayPal or Stripe)

How We Use Personal Data

We use your personal information solely for the following purposes:

To process and fulfill orders
To communicate with you about your purchase or inquiries
To send promotional materials or updates (only if you opt in)
To analyze and improve website performance through third-party analytics tools

We do not sell, rent, or trade your personal information.
Any information collected is used only for legitimate business operations, order processing, or marketing analytics performed by trusted third-party services.

Website Platform (Wix) and Third-Party Applications

Our Site is built and hosted on Wix.com, which provides the online platform that allows us to sell our products and communicate with customers.
Wix may automatically collect, store, or process certain information (such as cookies, analytics data, or device identifiers) in order to maintain and secure website functionality.

Such data collection is governed by Wix’s own Privacy Policy, available here:
https://www.wix.com/about/privacy

We do not control or have access to the data collected directly by Wix or by third-party applications (e.g., Google Analytics, Meta Pixel, or payment processors) beyond what is necessary to operate our business.

Who We Share Personal Data With

Employees:
Only authorized personnel who need access to perform their job duties may view customer data.

Third-Party Service Providers:
We may share limited data with trusted partners such as:

Payment processors (e.g., PayPal, Stripe)
Analytics services (e.g., Google Analytics, Meta Pixel)
Email marketing tools (e.g., Mailchimp or Wix Email)

Other Disclosures:
We will not disclose your personal information except when required by:

Law or legal proceedings;
The need to protect our legal rights; or
A merger or sale of the company.

How Long We Store Personal Data

We retain user information only as long as necessary to complete transactions and meet legal obligations (for example, accounting or tax purposes).
After this period, data is deleted or anonymized.

How We Protect Your Personal Data

We use secure servers, SSL encryption, and password-protected systems to safeguard information.
Only authorized staff have access to customer data.
All payment information is processed securely by third-party providers.

While we take reasonable precautions, no online system is completely secure. Users should exercise caution when transmitting information online.

Your Rights (Under GDPR and PIPEDA)

You have the following rights regarding your personal data:

Right to be informed;
Right of access;
Right to rectification;
Right to erasure (“right to be forgotten”);
Right to restrict processing;
Right to data portability;
Right to object.

To exercise any of these rights, contact us at info@kookiescookies.ca.

Children

We do not knowingly collect or use personal information from children under the age of 16.
If we learn that such information has been provided, we will delete it promptly.
Parents or guardians may contact us to request removal of their child’s data.

Do Not Track Notice

Our Site does not track users across third-party websites and does not respond to browser-initiated “Do Not Track” (DNT) signals.

Cookie Policy

Cookies are small data files stored on your device to improve website functionality and user experience.

We use the following types of cookies:

Necessary Cookies: Enable essential site operations such as checkout and login.
Analytics Cookies: Help us understand how visitors use our Site (via tools like Google Analytics).
Marketing Cookies: Used by third-party platforms like Meta Pixel to measure advertising effectiveness.

You can disable cookies in your browser settings. However, this may limit some website features.

Complaints

If you have concerns about how we process your personal information, please contact us first at info@kookiescookies.ca.
If your issue is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC):
🌐 www.oipc.ab.ca

Modifications

This Privacy Policy may be updated from time to time to comply with laws or reflect operational changes.
We will update the “Effective Date” at the top and may notify users by email or via notice on our Site.

Contact Information

Data Protection Officer: Zoe Jin
Email: info@kookiescookies.ca
Location: Calgary, Alberta, Canada