Terms & Conditions

Effective Date: November 1st, 2025

These Terms and Conditions (the "Terms and Conditions") govern the use of Kookies Cookies (also known as Kookie's Cookies) Dog Treats (the "Site").
This Site is owned and operated by Kookies Cookies, based in Calgary, Alberta, Canada.
This Site is an e-commerce platform offering homemade dog cakes, dehydrated treats, and dog birthday supplies.

By using this Site, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions at all times.

Intellectual Property

All content published and made available on our Site is the property of Kookies Cookies Dog Treats and the Site’s creators.
This includes, but is not limited to, images, text, logos, documents, downloadable files, and all materials contributing to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use it legally and ethically. You agree not to:

Violate the intellectual property rights of the Site owners or any third party;
Engage in fraudulent or deceptive behavior; or
Post material that is inappropriate, offensive, or unlawful.

If we believe you are using our Site in a way that violates these Terms and Conditions or applicable laws, we reserve the right to limit, suspend, or terminate your access to our Site and to take any necessary legal action.

User Contributions

Users may post or share the following on our Site:

Photos
Videos
Public comments

By posting publicly, you agree not to act illegally or in violation of these Terms and Conditions.

Sale of Goods

These Terms and Conditions apply to the sale of goods available on our Site, including:

Homemade dog treats
Dog birthday supplies

All information, descriptions, or images provided on our Site are as accurate as possible. However, we cannot guarantee complete accuracy, and you agree to purchase goods at your own risk.

We reserve the right to modify, reject, or cancel your order when necessary. If your payment has already been processed and your order is canceled, a refund will be issued for the amount paid. You are responsible for verifying receipt of such refunds in your payment account.

All products sold on this Site are intended for canine consumption only and are not suitable for human consumption.
Our treats are handmade in small batches using human-grade ingredients in a home-based kitchen that complies with local Alberta health and safety guidelines.
All purchases are also subject to our Delivery & Pickup Policy and Refund & Return Policy, available on our Site.

Payments

We accept the following payment methods:

Credit Card
Debit Card
Apple Pay
Google Pay

By providing payment information, you authorize us to charge the applicable amount to your selected payment instrument.
If we believe your payment violates any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, they will be delivered through one of the following methods:

Flat-rate delivery
Free local pickup service

Delivery will take place as soon as reasonably possible, depending on the chosen method.
Delivery times may vary due to weather, traffic, or other unforeseen circumstances. Delivery does not include weekends or statutory holidays.

Please ensure that you provide a complete and accurate delivery address. We are not liable for misdelivered or lost packages resulting from incorrect or incomplete information.

Consumer Protection Law

Where the Consumer Protection Act or other consumer protection legislation applies and cannot be excluded, these Terms and Conditions do not limit your legal rights.
In the event of a conflict, the mandatory provisions of applicable law will prevail.

Limitation of Liability

Kookies Cookies Dog Treats, along with our directors, officers, employees, agents, subsidiaries, and affiliates, shall not be held liable for any actions, claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of this Site or our products.

Indemnity

Except where prohibited by law, you agree to indemnify and hold harmless Kookies Cookies Dog Treats and its representatives from any claims, damages, or expenses resulting from your use of the Site or violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Province of Alberta, Canada.

Severability

If any provision of these Terms and Conditions is found to be invalid or inconsistent with applicable law, that provision will be deemed void and removed. The remaining provisions will continue in full force and effect.

Changes

We may update or amend these Terms and Conditions periodically to remain compliant with laws and to reflect operational or business changes.
Users will be notified of significant updates via email or through a notice on our Site.

Privacy

For details on how we collect, store, and use your personal information, please refer to our Privacy Policy available on our Site.

Contact Details

If you have any questions or concerns about these Terms and Conditions, please contact us at:
info@kookiescookies.ca

You can also reach us through the feedback form available on our Site.

Effective Date: November 1st, 2025